Refund and Refill Policy
This policy forms part of our Terms and Conditions. If you have a question about your order, please contact our support team. Including your order number will help us find it quickly.
Refunds
You can request a refund before delivery starts. We consider delivery started once the starting count has been recorded on your order.
If your order shows Processing or In Progress but no starting count has been recorded, we can still review your refund request.
If your campaign has not started and no results have been delivered within 30 days of purchase, we will refund 100% of the purchase price.
Once a starting count has been recorded, delivery has started and the order is no longer eligible for a refund.
For approved refunds, please allow 4–5 business days from the date the refund is issued for the money to reach your account.
Refills and drop protection
Social platforms may update their systems or adjust follower, view, like and other counts. If results from your order drop, our standard refill guarantee provides coverage for 30 days from when the first results are delivered.
Please contact our support team during that period so we can review the campaign and arrange an eligible refill.
Coverage applies to results delivered through the relevant order. It does not cover losses from followers or other results you already had, or results supplied by other providers. A new order does not cover losses from an earlier order; the earlier order remains subject to its own coverage period. A refill does not restart the 30-day period.
Exceptions to standard refill coverage
Spotify monthly listeners
Spotify monthly-listener campaigns cover a 28-day period and are excluded from the standard 30-day refill guarantee. Spotify measures monthly listeners over a rolling 28-day window, so the count can naturally decrease when listeners fall outside that window.
Reddit comments
Reddit comments are not covered by a refill guarantee. Comments removed by moderators cannot be restored or refilled.
Reddit content removed by moderators
We cannot restore or refill a post or comment removed by a moderator. Reddit upvotes that drop on content that remains available are covered by the standard 30-day refill guarantee.
These exceptions concern refill coverage only. Refund eligibility is explained separately above.
Keeping your campaign accessible
Please keep the target profile or content public and accessible throughout delivery. Changing a username or URL, deleting content, or making it private can interrupt the campaign.
You can change the target link before delivery starts. Once the starting count has been recorded, the target link cannot be changed, and interruptions caused by changes to the target do not qualify for a refund.
If you need help with your campaign, please contact our support team.